Buyers benefit from a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund (return postage to the customer). Before any return, the customer must first contact Customer Service Shop by email ( here ) to give the reason for return. Returns are to perform in the complete original state (packaging, accessories, instructions ...) for marketing in the new state. Warning! This right does not apply to customized products on demand, they can not be returned or exchanged. Returns must necessarily be made by registered or tracking mode (AR letter Max ...). The costs of the return are the responsibility of the sender. No returns sent postage due will be accepted by the shop. In consideration of respect for the above procedure, llulecrea.com undertakes to exchange or refund the product within a maximum period of 14 days following receipt of the returned merchandise.